Tourist train El Expreso de la Robla

Transfer or credit card. To make a firm reservation, 15% of the total amount of the reservation will be required, the rest 31 days before the departure of the trip.

1. Cancellations

The client may cancel the services requested at any time, making the appropriate cancellation in writing (within the opening hours of our offices) and will be entitled to a refund of the amounts paid, with the exception of 15% of the total cost of the trip as compensation.

The cancellation penalty will be applied from the moment the booking is made.
The percentage to be applied, always on the PVP in force, will be increased depending on the date of cancellation with respect to the date of commencement of the trip, as follows (in addition to 15%):

• Cancellation between 30 and 15 days: 25%.
• Cancellation between 14 and 5 days: 50%.
• Cancellation between 4 and 1 day: 80%.
• Cancellation less than 24 hours before or no-show on the day of departure: 100%.

Changes

All changes must be communicated in writing (within our office opening hours).

a) Changes to the date of travel
• Changes are allowed free of charge, if communicated more than 120 days in advance.
• Communicated between 120 and 31 days in advance: 15% compensation.
• Changes to the date of travel are not permitted less than 31 days before the departure date of the trip.

b) Changes in the identity of passengers:
• Changes to the identity of one of the two passengers travelling in a double room are permitted up to 5 days before the departure date of the trip.
• No changes in the identity of the two passengers travelling in a double room or of the passenger travelling in a single room are permitted. Such changes will be considered Cancellations.